August 9, 2015 Leave a comment
We all know people who like to talk. Talk, talk, talk. And then talk some more. Even the most eloquent orators are best advised to shut up and listen once in awhile. Sometimes silence really can be golden.
Listening can be hard work, so it’s no surprise that so few people choose to engage in this challenging behavior. It really does take practice, and after all, who has time these days to do anything but say what they need to say and then move on to the next task or one-sided discussion?
We just have too much going on to care about what someone else is saying. Unfortunately, all too many people see listening as a non-productive use of their time. When organizational leaders feel this way, sub-optimization cannot be too far behind.
Soliloquy & Segue
Ask any good musician what it takes to be successful. One of the tips they almost always give is that the best musicians listen to what others are playing. That’s how the great bands become more than just the sum of their parts. Sure it’s always about having the chops necessary to play one’s parts; however, an unwillingness to listen – by even the most naturally gifted and talented player in the band – will keep the overall unit from reaching its potential.
Corporations, small businesses, governments, and non-profits alike, as well as the organizations within them, all work the same way in this regard. The bully pulpit that often attaches to leadership positions and subject matter expertise is a bit like Eve and that apple. Tempting as it may be to push the agenda forward as quickly as possible, those who keep talking and don’t listen run the risk of missing things. Sometimes the devil really is in the details…details which only become known by listening to what someone else has to say.
The lost art of listening can lead to better solutions to every day business problems. In many professions, it’s not unusual to get caught in the middle between functional and business leaders. There seems to really be no shortage of those situations that put proverbial body parts of employees within the tight grips of proverbial vises. Not a fun place to be, but hardly unusual or unique.
Both protagonists and antagonists of high rank often tend to be quite good at making the meek, humble, and occupationally-dependent feel overwhelming and unhealthy senses of personal responsibility/accountability for whatever the problem is in a particular situation. Usually the “science” of the competing arguments is clear and at least somewhat justified. However, it’s the lost “art” of listening that is a lot less obvious in its potential to help everyone move past apparent impasse and productivity loss.
In arguing its case through you, does each side make its point in a way that considers that there is an opposing view that could have some merit? Are they stopping to get your opinion or just telling you how it is and how it’s going to be? Is self-promotion and/or self-preservation behavior evident? Do tone and word selection convey emotion?
Depending on the answers to these questions, there’s probably not much to be gained at any level from matching word count, volume, or apparent strength of conviction. Sometimes it’s best to just let it all go down and be the sponge. Soak it all in. Walk away. Think. Let things chill a bit – especially if there’s been a precipitating event that touched things off.
Now just might be the time for everyone to ‘Listen Up!‘.